Privacy Policy

Milo & Matilda

What is this Privacy Policy

This is the privacy policy for the website  and is served by Milo and Matilda and governs the privacy of its users who choose to use it. 

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

Our store is hosted by Go Daddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

What are Cookies and How We Use Them? 

Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data related to a particular client and website, and they track and store this information. This then allows the server to provide the users with a tailored experience within this website. The information can then be carried from this website to the next. 

This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

This website uses cookies to give users the best experience when visiting our website. Where possible this website gives the user the option to allow or disallow the use of cookies on their first visit to this store. Your data is stored through data storage, databases and the general They store your data on a secure server behind a firewall.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. Users are advised if they would like to deny the use of cookies from this website to enable all steps are taken within the security settings of your web browser to block all cookies from this website and any external vendors. 

What Data We Collect and What We Do With It? 

When you browse our store we automatically receive your IP address. 

Without limitation we may collect the following data from you;



Date of Birth

Contact information, including but not limited to email address, telephone number and home address.

Payment information, however we do not store credit card details nor do we share with third parties. 

Any personal data submitted on this website will be retained by Milo and Matilda. We may use the data collected in the following ways;

Unless required to by law your data will not be disclosed to any third parties. 

The data we collect is for Milo and Matilda to keep up to date records, improve our products and services and from time to time we may use it to send you promotional material or special offers that you may find interesting. Any contact for market research purposes will only be done via email. Any information stored by Milo and Matilda will be kept private and stored securely. 

Email marketing : With your permission, we may send you emails about our store, new products and other updates. Users can subscribe through an online automated service should they wish to, but this is done at the users discretion. In compliance with U.K. Spam Laws subscribers can unsubscribe at any time. The details of this process can be found at the footer of any marketing email. 

Third Party Websites and Services

Milo and Matilda employ the services of other parties to fulfil our orders, including but not limited to payment handling, delivery of any items purchased and advertising and marketing. These parties will have access to certain portions of personal data provided by the user. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Any data processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.


Data security is of the upmost importance to Milo and Matilda. To protect your personal information, we take reasonable precautions and have set in place suitable procedures to follow and comply with industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Milo and Matilda may contain links to other sites, whilst we look to only include safe and relevant links we do advise users to take caution before clicking on any links. Any links may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. This privacy policy is only applicable to this website, we will not be held liable for any damages or implications caused by clicking on or viewing any content from any external links mentioned. 

Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes or clarifications made will be effective immediately upon going live on this website 

If this store is acquired by or merges with another company your information may be transferred to the new owners so that we may continue to sell products to you. 


Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information pleawe contact us at